Bindex Support

Something not working, or an idea for the app? Email support@haighlabs.com and I'll get back to you.

It helps to include your iPhone or iPad model, and the card's name and number if your question is about a card.

Common questions

The scanner can't find my card

Bindex reads the card's name and the number in the bottom corner. Hold the card flat in good light so the whole card fills the frame, and check the card language (the flag at the top right) matches your card. Promo cards are found by their code, such as SVP 203. You can also type the number instead of scanning.

A card has no picture

Card pictures come from public card databases. A few cards, mostly promos and some older Japanese cards, don't have a picture anywhere yet. They'll appear automatically once one is available.

My binder has a different number of pages

Open the binder, tap the ⋯ button and choose Edit Binder. You can change the rows, columns and pages to match yours.

Where is my collection stored?

Only on your device. Bindex has no account and doesn't upload your binders anywhere. Deleting the app deletes your binders, so keep that in mind before removing it.

Can I use it on my iPhone and my iPad?

Yes, Bindex works on both. Each device keeps its own binders.

Bindex is an unofficial, fan-made tool. It isn't affiliated with or endorsed by Nintendo, Game Freak, Creatures or The Pokémon Company.